Frequently Asked Questions
SHIPPING DELIVERY
What Shipping Methods Are Available?
We use third party shipping services such as DHL, ARAMEX and other service providers. Therefore cost of shipping may vary from time depending on third party service charges, taxes, exchange rates and location of customer
Do You Ship Internationally?
YES!
How Long Will It Take To Get My Package?
Maximum three(3) weeks, minimum one(1) week depending on client location.
PAYMENT
What Payment Methods Are Accepted?
Mobile Money (AirtelTigo, MTN, Vodafone),
VISA, MASTERCARD,
Is Buying On-Line Safe?
Completely safe when you buy from US!
With our top of the line security measures put in place.
ORDER & RETURNS
How do I place an Order?
To shop with us, you need to be at least 16 years old, have a credit or debit card that we accept (see bottom of page for details of current payment providers); and be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
Just FYI, some of the goods sold through our Websites may not be suitable for under 18s.
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.
How Can I Cancel Or Change My Order?
You can cancel an order within 14 days of order placement by communicating to the mail sales@plugwatches.shop. When item is shipped you can only return if item is damaged or in bad condition.
Do I need an account to place an order?
Yes you need to create an account before you can place an order.
How Do I Track My Order?
You can track your order using the tracking number / order number which would be communicated via mail and in your account dashboard.
How Can I Return a Product?
Please check our Refund and Returns Policy at the bottom of page.